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Shipping & Returns Shipping & Returns
Standard shipping is FOB Cedar Hills, UT - via UPS ground for U.S. orders (international orders that are shipped to a U.S. forwarder are classified as U.S. orders for shipping purpose). International orders will be shipped via USPS International Priority unless the customer requests otherwise. Other UPS shipping options are available at checkout on our web store. Orders are shipped in the order that they are received. Please allow 8-15 business days for the processing and shipping of your orders. Additional processing time may be needed during new releases of our products. For special requirements, please email us at service@zvacreative.com.

Damaged Shipments

Please inspect your merchandise upon delivery. Contact us immediately for instructions and replacement. IMPORTANT: You must notify us within (2) business days after receiving your order if there are any items damaged, missing or incorrect.

Return Policy

Zva Creative guarantees your satisfaction with our products. You may return undamaged and unopened items in their original packaging within 7 days of delivery for refund. You must contact us first at 801-243-9281 or email us at service@zvacreative.com for a return material authorization (RMA) number before any returns. Only authorized returns will be credited. Please include a copy of your invoice with your return so credit is properly applied. Customer pays for shipping on return items. Products returned will be assessed a 20% restocking fee. Shipments refused or undeliverable will be also charged a 20% restocking fee.

*We reserve the rights to change our policy without prior notice.
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